FAQs

Can I just book a few days rather than the full crash course?

It is not possible to part book. We only take bookings for the full course.

Can I watch my child?

Yes. Please do. The Parent/Guardian should sit on the poolside for the duration of the session. However, in some circumstances the swimming teacher may need to ask the Parent/Guardian to leave the pool area if he/she feels that their presence is prohibiting the progress of the session.

What size are the groups?

In our clinics there is a maximum of 4 swimmers to 1 teacher per group.

What if I have booked and need to cancel?

We aren't able to promise a refund. However, if we are able to fill your place(s) we will provide a refund of up to 50%.

What should we bring?

Swim suit, well fitting goggles, swim cap (preferable but not obligatory, however long hair must be tied back if not wearing a cap) and towel. We will provide any swimming aids needed for the sessions.

What training do your swim teachers have?

Our swim teachers are carefully selected based on their teaching quality, knowledge, experience and ability to build a rapport with their swimmers. All our swim teachers have Level 2 ASA Teaching Aquatics Certification, ASA insurance and at least one RLSS trained lifeguard is on duty throughout all sessions.

My child is outside of the guideline age for the crash course that I think is the most appropriate for them. Is this ok?

Guideline ages are by no means set ages. However, we strictly do not take children under the age of 3.

Will my child's crash course time change?

As we endeavour to create the most cohesive groups possible it may be necessary to make some changes for the benefit of your child's learning and so your child's clinic time may change.

Can I take pictures or videos while my child is having their swimming lesson?

Pictures and videos are not allowed .

Do you offer any discounts?

Yes, we are. For more information please contact us.

Where can I park/how do I get there?

Customers are not permitted to use the school car parks.

The 319 bus stops close by on Trinity Rd.

Tooting Bec underground station is less than 10 mins walk away.

When should I arrive for my lesson?

Please arrive approximately 15 minutes prior to your lesson so that you have time to find the changing rooms, get changed and meet our clinic administrator so that your session can start promptly.

Where can we change before the lesson?

The venue provides changing rooms. Please note that children can not be left unattended throughout the entire session.